FAQ – Frequently Asked Questions

Yes. However as scriptwriting takes time and is chargeable we may ask you to make a non refundable deposit which will come off your final invoice, so technically no extra fee as long as you go ahead with the order.

Short answer..Only the best. We run a full Broadcast standard voice recording studio. However…Your recording will be processed to telephone audio standards meaning it will sound optimum on a phoneline bandwidth.

All our voiceovers have neutral southern Irish accents. The type you hear on radio and TV commercials. For Northern Ireland we can supply British or Northern Irish voices.

Any mistakes on our part are corrected free of charge. Changes to a script made by you after recording, sign-off and delivery will attract a re-record fee.

Voice recording uses valuable studio time and external chargeable resources like voice overs so you will understand when we ask you to check all your content before sign off as mistakes can be costly.

This is taken very seriously. All the details of your project and your relationship with us will be treated with the strictest confidentiality.

It really depends on the project size and length.

Most on hold messages are turned around within one working day. Larger projects with many prompts may take longer.

Your recording will sound similar to the voice demo you listened to on the website except with your content and instructions as per style speed etc. and of course your music track.

Fees depend on the size or category of your on hold audio order There is a basic admin fee for the order and then voiceover and recording fees If you have a budget feel free to ask and we will happily offer a quote to work around it. You will always receive a full official quote and order before any recording commences.

Payment can be made by Electronic bank transfer, Credit or Debit Card. You will be required to pay in full before receiving your final audio file.

However, you can listen to a watermark copy online to check all is as ordered before paying. Please note though this is not a draft or an option to make changes. Changes after recording and sign off will naturally attract a re-record fee as a new recording session has to be arranged and often voiceovers re-booked.

Unlike Other Services who charge more and a yearly fee to cover regular updates, At OnHold.ie future Updates are not covered in your payment allowing us to keep the price very competitive. So, You simply order a new recording when you need it to replace your original.

We find our regular users prefer the flexibility and non binding nature of this. If you do happen to need many updates over a 12 month period we can discuss a bespoke discount plan.

Request A Callback

Our team will be in touch as soon as possible to discuss your needs.

 

About OnHold.ie

OnHold.ie is a service of Liam Quigley Audio, an Irish business based in Leixlip, Co Kildare, established in 2003.
We specialize in recording and supplying on hold messages, on hold music, and phone messages.
Whether you need a simple short message or a full suite of recordings, our pricing is designed to suit all businesses.
Our recordings feature only professional Irish voiceovers, ensuring a high-quality and authentic sound for your callers.
Find out why businesses trust OnHold.ie for their audio recording needs.
With over 17 years of experience and professional Irish voiceovers, we deliver exceptional quality and service.