Terms and Conditions
1. An "On Hold Message"
is a voiceover recording with music backing track chosen from our library all lasting up to 3 minutes.
2. Script Submission
Script must be supplied by you by email ideally as a word document attachment or equivalent. We don't take scripts over the phone.
2b. Old Message Reference
We cannot dial into your system or phone number to listen to or transcribe your old message however you may email it to us as a reference only, we will need it in script form if it is to be recorded.
3. No Ongoing Costs
You keep and use your purchased message as long as you want or until you need to purchase a new one. (restrictions apply, see 18,19 below)
4. Music Licensing
There are no music license fees to IMRO or MCPI. All music we supply on our messages are bought outright.
5. Turnaround Time
This varies and is dependent on payment type. Please ask at order stage.
6. Installation
No equipment or installation is included, you self install the file to your own telephone equipment.
7. File Format
Your fully produced on hold message is supplied as wav or mp3 in a download link and optimized for telephone playback. If you require a specific file type please ask at the order stage.
8. Payment
Full payment must be made before final file is delivered.
9. Payment Methods
Payment is accepted by Cheque, Bank Transfer or Credit Card. Cheque and Bank transfer may delay delivery.
10. Changes After Sign Off
Any changes after sign off and recording will incur an extra fee. Voice/Voiceover may not be changed after sign off.
11. File Storage
Your message once received should be stored safely and while every effort will be made to re-send it on request this is not guaranteed as we don't offer ongoing storage and back up.
12. No Service Contract
There is no service contract or ongoing commitment. Each order is treated as a single transaction. Either party may discontinue supply or purchase at any time.
13. Annual Leave
There will be approximately 6 weeks during the year when supply is unavailable due to annual leave.
14. Corrections
Any errors on our part in the recording or the reading of the script will be corrected free of charge e.g. Names, prices, pronunciations.
15. Error Notification
Notification of any errors in the file must be received within 7 days of file delivery.
16. Script Errors
Any errors in the script requiring re-recording after delivery on your part will attract a re-record fee.
17. Default Voice
All recordings will be voiced by the default voice MVO1 unless otherwise instructed at order stage. Voice/Voiceover artist may not be changed after sign off. We ONLY supply voices listed on our website and CANNOT use voices from other suppliers.
18. Distribution Restrictions
You may not sell or distribute the recording outside your organisation. You may make copies for back up/records purposes.
19. Use Restrictions
The recording may only be used for telephone on hold purposes and not used on any other media including Internet, Radio & TV.
20. Script and Audio Storage
Storage of scripts and audio is your responsibility. We cannot guarantee re-delivery.
21. Charges and Fees
All charges and fees are for the voice recording time and time spent on production not the end use of the audio file.
22. Installation Responsibility
Installation of the end file on any equipment is the sole responsibility of the customer or file recipient.
23. No Refunds
This is a digital audio file product with no DRM protection installed so no refunds can be given after delivery. The link is in the banner above the header.